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Patient satisfaction is a hallmark of the ASC industry. The U.S. Department of Health and Human Services Office of the Inspector General surveyed Medicare beneficiaties who had one of four procedures in an ASC. He found that 98% of the people were satisfied with their experience.
One reason for high patient satisfaction is convenient scheduling. According to a survey conducted by the ASC Association, 75% of ASCs started more than 80% of their cases on time. Patients also choose ASCs for their high level of professionalism and safety. The ASC Association’s survey shows that over 50% of ASCs had fewer than three complications per 100,000 encounters and that over 50% of their medical staff is board certified.
Perspectives
Patient Testimonials
“All I can say is that my first time visit was wonderful and I could not have had better service.”
“The staff was extremely professional and friendly.”
“The best experience I have ever had in any medical center. The nurses were incredible and the anesthesiologist was out of this world. He even called me the night before to see if I had any questions.”
Physician
“Working at an ASC makes it easier to schedule my patients where they can drive right up to the door to receive the cost-effective care that they deserve.”
—Tim Beckett, MD
Registered Nurse
“Patients like the idea of the personal service they receive from the moment they walk in to the time that they leave in a home style, but structured environment.”
—Tracy Helms, RN